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Contact Us

Your feedback is important to us. Please send us an E-mail with your requests or suggestions and we will respond within one business day. You may also contact us at 1 (800) 443-8780.

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Lost or stolen Debit Card

After Business Hours (including Saturday and Sunday) call Card Service Center at 1 (800) 472-3272

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Lost or stolen ATM Card

Please contact your local First Federal Savings Bank office during regular business hours.




New Loan Information

For new loan information (including questions regarding Home Equity, 2nd mortgage, Automobile or other consumer loans) email us at or call 1 (800) 443-8779.

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Existing Mortgage Loans

For questions regarding existing mortgage loans, email us at or call 1 (800) 345-2178.

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Other Existing Consumer Loans

For questions regarding existing Home Equity, 2nd Mortgage, Automobile or other consumer loans, email us at or call 1 (800) 443-8779.

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Other Services

Insurance Information

For insurance questions, email us at or call 1 (815) 434-2699.

The NICE® Life

For NICE® Life questions, email us at or call 1 (800) 343-2491.

Human Resources

For Human Resource questions, email us at or call 1 (800) 443-8780.

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If you are experiencing difficulty accessing information or content on this website, please use our Secure Contact Form

Email Us


The bank recognizes E-mail as a simple and cost effective method of communication, however requests and inquiries requiring immediate attention should not be sent via E-mail. Similarly, sensitive personal and account information such as account numbers, passwords, PIN number, or Social Security Numbers should not be sent via E-mail. Because an E-mail message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may E-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and/or cards.

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Routing Number: 271972912

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