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You can contact us securely by using our Secure Contact Form.

The bank recognizes E-mail as a simple and cost effective method of communication, however requests and inquiries requiring immediate attention should not be sent via E-mail. Similarly, sensitive personal and account information such as account numbers, passwords, PIN number, or Social Security Numbers should not be sent via E-mail. Because an E-mail message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may E-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and/or cards.

Your feedback is important to us.

Please send us E-mail with your requests or suggestions and we will respond within one business day. You may also contact us at (800) 443-8780.

For Lost or stolen Debit Card
After Business Hours (including Saturday and Sunday) call Card Service Center
1 (800) 472-3272
For Lost or Stolen ATM Card
Please contact your local First Federal Savings Bank office during regular business hours
For new loan information
1 (800) 443-8779
For questions regarding Home Equity, 2nd mortgage, Automobile or other consumer loans
1 (800) 443-8779
For questions regarding existing mortgage loans
1 (800) 345-2178
For insurance questions
1 (815) 434-2699
For NICE® Life questions
1 (800) 343-2491 
For Human Resource questions
1 (800) 443-8780 
If you are experiencing difficulty accessing information or content on this website Secure Contact Form
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